Terms and Conditions

Online conditions of sale

1.Online selling contract Online selling contract means a distance contract between a store, PENATI FOOD SRL based in VIGANO’ – VIA XXIV MAGGIO, 36, and a consumer using internet. All contracts will be closed directly by the user access to website SITO, where client will finalize the online purchase of goods. It’s assumed that final user is the person that is buying service or goods not for his professional activity. Here follows all the conditions that will be valid until changed by the supplier. Any change of conditions of sale will be affective from the time they are published on website and will refer to sales made from that moment onwards.

2. Sells prices and purchase terms All goods prices, that are a consumer offer according to article 1336 c.c., including Italian taxes. Any shipping cost will be shown in website and the client has to check it before buying. For foreign delivery other additional costs provided by the destination State will be payed by costumer. The purchase contract is concluded through providing and the expressed agreement of personal data managing. The estimated delivery is in N. days.

3. Buyer’s duties The client, after online order closing, has to print and save this general purchase conditions that he has also accepted in buying procedure, as well as the specific characteristics of the purchased product, according to artt. 3 and 4 of the italian Decr. Legisl. n. 185/1999. It is strictly prohibited to provide false data during the registration process required for execution of this contract and all subsequent communications. The personal data and e-mail address must be real data and not some of another person. It is expressly forbidden to make double entries for a single person or enter data of third parties. The company reserves the right to prosecute any violation or abuse, and for the protection of all consumers.

4. Right of withdrawal and complaints Consumers who, for whatever reason, are not satisfied with his purchase could cancel it without penalty and without specifying the reason within the term of 10 working days from the conclusion of the contract. The withdrawal must be expressed by sending an official communication to: PENATI FOOD SRL – VIA CESANA E VILLA, 45 20853 BIASSONO. Otherwise the client should send, in the same time terms, an e-mail to ristorante@pierinopenati.it. The consumer can’t exercise this right of withdrawal for made to measure product or clearly personalized or which, by their nature, can not be returned or are liable to deteriorate or expire rapidly. Within the stipulated period of 10 days, must be returned to the sender all purchased goods intact and in their original packaging. Return costs will be payed by customer. After the withdrawal request and the goods delivering, will forward a voucher for the full amount paid by the consumer with a 30 days validity.

According to the Directive approved with Regulation 524/2013 / EU by the European Commission, any complaints may be reported in the ODR website.

5. Contract resolution PENATI FOOD SRL has the right to terminate the contract of sale providing by a written notice to the customer for justified reasons. In this case the customer will only be entitled to a refund of the amount already paid.

6. Jurisdiction and venue Any dispute relating to the application, execution, interpretation and breach of online purchase contracts in WWW.PIERINOPENATI.IT is subject to Italian jurisdiction. These conditions are reported according to Legislative Decree No. 50 of 15.1.1992 and Legislative Decree No. 185 of 22.5.1999. Any dispute between suppliers and customer, relating to this contract, will be a competence of the court of customer’s residence or elective domicile (Art. 1469 Bis N. 19). For all other forums will be a competence of LECCO court.

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